Sending a notification from ServiceNow to Microsoft Teams?

[theBeastMaster]

Is it possible to send a notification to the user on microsoft teams?

For eg: when comments are added to the incident record, caller should be notified on microsoft teams instead of email notification.

Note: Ask here is to notify user on individual chat and not on a particular channel on teams.

[johnfeist]

Hi,

You need to use the Microsoft Teams spoke on Integration Hub.  The currently recommended way to do this is via Flow Designer which recognizes the spoke and can have a trigger action based on the comment being added.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[theBeastMaster]

I believe Microsoft Teams spoke can send messages only to channels and not to individual users.

[Vishal Parmar]

can you please explain all the process ?

[Sebastian R_]

You can use the Messaging Application to send messages to an user.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/concept/...