Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

[Suggy]

Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

Scenario and Reason for this issue in our case:

End users had bookmarked few articles. When the users opened those links it says

Reason - Those articles are actually retired!

Issue - It gives wrong impression to the users right? They are creating incidents and Service requests saying - give me the privileges/role to view those articles.

But in reality, they are retired and nothing to with privileges or roles.

Why such a message by ServiceNow OOTB?

Question - How/where can I change this message?

[Shruti D]

Hello @Suggy 

This Article may be relevant to your issue Service Portal shows error "You do not have sufficient privileges to access this knowledge item" 
Also refer the following links:
User do not have sufficient privileges to access this knowledge item in service portal 
User criteria diagnostics for Knowledge Management 

Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,
Shruti

[Suggy]

My question is different 🙂

[Nehal Dhuri · Accepted solution]

You might need to update the 'Knowledge Article Content' widget code to make your expected changes.

[Suggy]

Thank you @Nehal Dhuri