sending email to assignment group members

[Deepika54]

Hello experts,

From the script include i have the incident sysid. From the script include, I need to send an email to all the assignment group members.

Can anyone help me what to pass in the parm1 so that i can call the notification using gs.eventqueue

[Shraddha Kadam · Accepted solution]

Hello @Deepika54 ,

Use below script -

var groupMemeber = new GlideRecord("sys_user_grmember");
groupMemeber.addQuery("group.name=<YOUR GROUP NAME HERE>");
groupMemeber.query();

while(groupMemeber.next()){
    var param = {
        "approver_name" : current.approver.getDisplayValue(),
        "group_memeber_name": groupMemeber.user.getDisplayValue();
    }

    gs.eventQueue("<EVENT CREATED>", current, groupMemeber.user.toString(), param);
}

[Shraddha Kadam]

Hello @Deepika54 ,

Did my answer resolve your question?

[Dr Atul G- LNG]

Hi @Deepika54 

Please check in your group if the member is included is true, if yes, teh members wil get email.

[dhoang22]

Hi @Deepika54,

Hope the following instructions help answer your query:

1. Event Registration
Name: incident.notify.assignment_group

Table: Incident

2. Notification Setup
Table: Incident

Trigger: Event is fired (incident.notify.assignment_group)

Recipients: Assignment Group under Users/Groups in Fields

3. How To Use

var grIncident = new GlideRecord('incident');
if (grIncident.get(incidentSysId)) {
  // Trigger the event to notify assignment group. 
  // 'parm1' adds context and can be used in the notification as: Incident ${number} - ${event.parm1}
  gs.eventQueue('incident.notify.assignment_group', grIncident, 'Notify Assignment Group', '');
}

Please mark any helpful or correct solutions as such. That helps others find their solutions.

Best regards,

Duc Hoang