Sending email via email client without enabling the email client to the table. is it possible?

Tadz
Tera Guru
Tera Guru

Hi Everyone,

 

I'm wondering if its possible to use email client on sc_task table without enabling the email client on the sc_task table?

I just want to use that functionality on a specific catalog item only so i'm thinking of using a rich text field read only to have a link to the email client.

 

I can see we can enable email client on a table with the instructions on the link below.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/enabl...

 

Thanks

 

Update: i made it work in my PDI. It seems to be send-ready on the email logs. Wonder if there are best practice implication for this?

1 REPLY 1

Mark Manders
Mega Patron

No you can't. It's a global function you can activate per table. If you want to use it, you can use it on all. 

You could use your custom field to trigger a notification with that as body, but it won't give you other fields. 


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Mark