sending out mass emails to affected users

[asd22]

Hello, we had a issue that sent out an email to a lot of users, 1400.
Whats the best way for me to send a new email out to these users and tell them to ignore the last one?

[Dr Atul G- LNG]

Hi @asd22 

Great point. There is a module under this called “Recipient List,” where you can add an Excel file. I haven’t tried it myself, but it should work for you if you have the email addresses handy. You can also add conditions to define the recipients.

https://devxxxxx.service-now.com/now/nav/ui/classic/params/target/sn_publications_recipients_list.do...

[asd22]

issue is the users are locked out of our system since they are no longer here. The upload of xml seemed only to work with internal active users

[Dr Atul G- LNG]

Hmm, then I doubt there is any other way here, mate. Sorry, I can’t help much with this one.