Sending reply mail to a sender if not present in the user table.

[Aac]

Hi All,

Can anyone help me resolve the following query:

If the sender of an email cannot be found from system user table, inbound email actions are not triggered.

Could it be possible to configure so that if sender is not found from system, sender would receive email reply.

This email reply should not be send if email has been filtered out by notification filtering rules as out of the office messages.

Activation of automatic creation of user is not permitted. Activating the guest user is also not permitted.

I tried configuring a notification and triggering its event from a business rule. But in a business rule email.from didn't work.

Cannot trigger the notification from the inbound action as the inbound action itself is not getting triggered.

Any other suggestions would really help!!

[SanjivMeher]

Hi Aac,

Use the below inbound email action as an example.

Similary you can write simiar script in create incident inbound email action to respond users not present in ServiceNow