Seperate the string using script

[BharatiK]

Hi,

I want to create an incident using script with Short Description: "ServiceNow Associate" and attach that incident to 2 child incidents.

Where 1st child Incident should contain short description : "ServiceNow" and 2nd Child Incident Should contain "Associate".

How we can achieve this?

Thank you..!!

[Pooja2998]

@BharatiK try this script

var parentIncident = new GlideRecord('incident');

parentIncident.initialize();

parentIncident.short_description = 'ServiceNow Associate';

parentIncident.insert();

var childIncident1 = new GlideRecord('incident');

childIncident1.initialize();

childIncident1.short_description = 'ServiceNow';

childIncident1.parent = parentIncident.sys_id;  

childIncident1.insert();

var childIncident2 = new GlideRecord('incident');

childIncident2.initialize();

childIncident2.short_description = 'Associate';

childIncident2.parent = parentIncident.sys_id;  

childIncident2.insert();

gs.info('Parent Incident Sys ID: ' + parentIncident.sys_id);

gs.info('First Child Incident Sys ID: ' + childIncident1.sys_id);

gs.info('Second Child Incident Sys ID: ' + childIncident2.sys_id);

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Pooja.

[sunil maddheshi]

@BharatiK 

You can achieve this using a Script Include, Business Rule, or Background Script in ServiceNow. Below is a BG script:

// Create the Parent Incident
var parentIncident = new GlideRecord('incident');
parentIncident.initialize();
parentIncident.short_description = "ServiceNow Associate";
parentIncident.insert();

// Check if Parent Incident is created successfully
if (parentIncident.getUniqueValue()) {
    gs.info("Parent Incident Created: " + parentIncident.number);

    // Create the First Child Incident
    var childIncident1 = new GlideRecord('incident');
    childIncident1.initialize();
    childIncident1.short_description = "ServiceNow";
    childIncident1.parent = parentIncident.sys_id; // Set Parent Incident Reference
    childIncident1.insert();

    if (childIncident1.getUniqueValue()) {
        gs.info("Child Incident 1 Created: " + childIncident1.number);
    }

    // Create the Second Child Incident
    var childIncident2 = new GlideRecord('incident');
    childIncident2.initialize();
    childIncident2.short_description = "Associate";
    childIncident2.parent = parentIncident.sys_id; // Set Parent Incident Reference
    childIncident2.insert();

    if (childIncident2.getUniqueValue()) {
        gs.info("Child Incident 2 Created: " + childIncident2.number);
    }
} else {
    gs.info("Failed to create Parent Incident");
}

Please mark correct/Helpful, if this helps you

[Viraj Hudlikar]

Hello @BharatiK 

For this question you will get multiple answer but here is one of the ways for the same:

// Function to create an incident with a given short description and optional parent ID
function createIncident(shortDescription, parentId) {
    var incident = new GlideRecord('incident');
    incident.initialize();
    incident.short_description = shortDescription;
    if (parentId) {
        incident.parent_incident = parentId;
    }
    incident.insert();
    return incident.sys_id;
}

// Create the parent incident
var parentIncident = new GlideRecord('incident');
parentIncident.initialize();
parentIncident.short_description = 'ServiceNow Associate'; // You can change this to any short description
parentIncident.insert();

// Split the short description of the parent incident into words
var words = parentIncident.short_description.split(' ');

// Create child incidents based on the words from the parent incident's short description
for (var i = 0; i < words.length; i++) {
    createIncident(words[i], parentIncident.sys_id);
}

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar]

@BharatiK 

Is this a business requirement or some scripting you are trying to learn.

if it's the 2nd case then unless you start you won't learn.

if it's the 1st case then I don't think it's a valid business use-case

If my response helped please mark it correct and close the thread so that it benefits future readers.