Servcie Operation Workspace Where do go to configure it?

denistheria
Tera Contributor

‎02-06-2025 12:20 PM

Service Operation Workspace Where do go to configure it?  More specification the Email option that appears in a RITM of INC always sends it from the login technicien, I want from to always the default email account

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-06-2025 10:31 PM

Hi @denistheria 

 

It is not possible, the reason is SN works based on logged-in users until unless it is some jobs or flows which run from the system user. 

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Ankur Bawiskar
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Tera Patron

‎02-06-2025 11:02 PM

@denistheria 

are you referring about the email client template?

Please share some screenshots about the issue you are describing here

All emails from the instance will go through the SMTP email account i.e. instance email address unless it's overriden

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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denistheria
Tera Contributor
In response to Ankur Bawiskar

‎02-07-2025 05:33 AM

I am just trying to figure out where one can change edit any widget on the Service Operation Workspace, I have not found info yet

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