Service bridge for incident

[AnujaBhamare]

Hi, everyone

Does anybody know an article or steps to set up a service bridge for the incident table?

[Nivedita Patil]

Hi @AnujaBhamare ,

Please go through the below link

https://www.servicenow.com/community/developer-forum/servicenow-bridge-for-incident/m-p/2737258

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil

[Nuno Oliveira]

Hi @AnujaBhamare ,

It's a matter of adding the incident table in the mapping in both ways, record producer or remote task.

Best regards

[Akshay Gupta2]

Hi @AnujaBhamare ,

Setting up a Service Bridge for the Incident table in ServiceNow involves a few key steps. Here’s a high-level overview of the process:

1. **Enable Service Bridge**: Start by enabling the Service Bridge plugin in your ServiceNow instance. You might need to request this plugin from ServiceNow support if it's not available by default.

2. **Configuration**: Once the plugin is enabled, configure the Service Bridge settings. This involves specifying the source and target instances, mapping fields, and setting up data synchronization rules.

3. **Mapping Data**: Define the mappings between the fields in the source incident table and the target incident table. This includes ensuring that all necessary fields are correctly mapped to maintain data integrity during synchronization.

4. **Set Up Transform Maps**: Create transform maps to handle the data conversion and ensure that the data is correctly transformed from the source format to the target format.

5. **Testing and Validation**: Before going live, thoroughly test the setup in a development or test environment. Validate that the incidents are correctly synchronized between the instances and that all data fields are accurately mapped and transformed.

6. **Deployment**: After successful testing, deploy the configuration to the production environment. Monitor the synchronization process to ensure that incidents are being correctly transferred and handled.

For detailed steps and documentation, you can refer to:
- The [Service Bridge documentation for the Vancouver release](https://downloads.docs.servicenow.com/pdf/enus/servicenow-vancouver-service-bridge-enus.pdf) (PDF).
- The [Service Bridge for Implementers course](https://nowlearning.servicenow.com/lxp/en/telecommunications-service-management/service-bridge-for-i...) on Now Learning, which provides a comprehensive guide to setting up and using Service Bridge in ServiceNow.

These resources will provide detailed instructions and examples to help you set up the Service Bridge for your Incident table effectively.

Please mark as helpful

Thanks 

Akshay