Service Catalog Category is not available for snc_internal role user

Sid_Takali · ‎11-23-2023

Hi Team,

I have an issue in CSM Portal where Service Catalog Category is not available for users having snc_internal role.

What could be the issue?

Dr Atul G- LNG · ‎11-23-2023

Could you please category must have or minimum one catalog item mapped else it will not visible on portal.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sid_Takali · ‎11-23-2023

Hi @Dr Atul G- LNG This category have catalog item but still it is not visible only for user's having snc_interal.

Thanks

Dr Atul G- LNG · ‎11-23-2023

Hi @Sid_Takali

Is any user criteria on that? Please share the screen shot of mapping.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sid_Takali · ‎11-23-2023

Hi @Dr Atul G- LNG in the below screenshot you can see the Catalog Procurement Service which has 7 Catalog Items and which is added in 3 Categories.