Read only field inconsistent

Donabelle
Tera Contributor

‎11-23-2023 03:30 AM - edited ‎11-23-2023 03:32 AM

Hello.

 

I have this field "organizational unit" that should set to enabled if we select a project. However, there are projects that made it set to read only, then we changed it to another project it will set enabled and vice versa. 

 

Can someone know what is the cause of this?

Kindly see attached screenshot.

Preview file
63 KB
Preview file
43 KB
0 Helpfuls
  • 458 Views
8 REPLIES 8

Harsh_Deep
Giga Sage
Giga Sage

‎11-23-2023 03:53 AM

Hello @Donabelle 

 

You can't made readonly field as mandatory. If you have to make field mandatory then you have to make this readable.

 

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

0 Helpfuls

Donabelle
Tera Contributor
In response to Harsh_Deep

‎11-23-2023 04:01 AM

I already try this, still not working

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Donabelle

‎11-23-2023 04:03 AM

Instead of script, could you please try the UI policy way.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-23-2023 03:57 AM

Hi @Donabelle 

 

If you are using policy or script, then if a field is mandatory cant be read only.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls