Service Catalog flow designer problem
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04-20-2025 04:13 AM - edited 04-20-2025 04:57 AM
Ive been given a requirement that I need to follow
My progress so far is this:
I created a workflow with this to create and update service records (cmdb_ci_service)
I have a problem, it doesnt update the service records. The create works fine but the update doesnt update. It shows complete when I tested it but when I navigate to the record, it doesnt update. Also, for the variables in the catalog should I add fields in the services table so that there is an area for the data in the variables to populate like the attachments and business reason?
I have encountered a problem where the workflow doesnt automatically trigger after the submission of the request in the catalog because the request is automatically set to approved so I deactivate a business rule that may have caused it
and I added a new business flow that changes the status to waiting for approval and request
I just wanted to share with you the business flow because it may have caused the error in the update of the records but also before this issue is also present before manipulating the business rules
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04-20-2025 07:03 AM
I could see Update Record is successful
so which field is not getting updated?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-20-2025 07:17 AM
All of the fields in the variable
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04-20-2025 07:24 PM
the variables in catalog and the fields on target table are of same type?
For example you cannot set string in reference field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader