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10-17-2024 12:32 AM
What may be the explanation for this? When I create a new request as admin, the task is created correctly. However, when another user with the itil role creates a request, the task is not produced.Could someone kindly help me figure out how to fix this error?
Solved! Go to Solution.
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10-17-2024 01:06 AM
Try changing the flow to run as to System User instead of user who initiates the session in the flow properties.
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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10-17-2024 01:24 AM
Run as user should be System user.
If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers
Thanks,
Sejal
Thanks & Regards
Sejal Chavan
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10-17-2024 01:06 AM
Try changing the flow to run as to System User instead of user who initiates the session in the flow properties.
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
- Mark as New
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10-17-2024 01:24 AM
Run as user should be System user.
If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers
Thanks,
Sejal
Thanks & Regards
Sejal Chavan
