Service catalog issue ??

[SandeepKSingh]

What may be the explanation for this? When I create a new request as admin, the task is created correctly. However, when another user with the itil role creates a request, the task is not produced.Could someone kindly help me figure out how to fix this error?

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Try changing the flow to run as to System User instead of user who initiates the session in the flow properties.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Try changing the flow to run as to System User instead of user who initiates the session in the flow properties.

[sejal1107 · Accepted solution]

Hi @SandeepKSingh 

Run as user should be System user.

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers
Thanks,

Sejal