Service Catalog item link question

[etabalon]

Good day to all!

I'm trying to find the code where is this being constructed. When I try to click a request item in the service catalog and do a right click and copy the link, it gives me this:

"https://companyx.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=65464ec22bc..."

Any help will be appreciated.

Thanks,

Enrique

[GRGisMe]

From what I can tell, those URLs are mostly generated in the Java function (hidden from our view) called GlideappCatalogURLGenerator.

There's a handful of places in the system that reference the base part of the URL you're talking about, but none of them appear to be doing exactly what you're talking about.

A quick search in my instance shows that the below scripts are at least slightly related.

[etabalon]

Thanks Garrett for this info. That's what I thought that ServiceNow is not going to expose that for us to change. Reason I asked because we are building our CMS and we want to know how an iFramed catalog category versus iFramed catalog item behaves.

Anyway, thank you again!

I appreciate it.

Enrique

[Janel2]

I was just trying to do something similar.   The page it goes to is the UI Page com.glideapp.servicecatalog_category_view.

If you want to change the page where the renderer directs links, you'll need to edit the renderer macro to point to the new page.   I have had success with the simply editing the the jvar_link_url variable at the top of the renderer macro "sc_catalog_homepage_category_item".

<g:evaluate var="jvar_link_url">

var jvar_link_url = "com.glideapp.servicecatalog_category_view_software.do?sysparm_parent=";

jvar_link_url;

</g:evaluate>

The other renderer macros are a bigger pain to edit since they're buried in code like this;

var jvar_link_url = GlideappCatalogURLGenerator.getHomepageCatalogLink("${jvar_catalog.getID()}", "${jvar_catalog_view}");

I haven't been able to track down where or how ${jvar_catalog_view} and all the other jelly stuff is really working (not exactly my strong suit).