Service Catalog - Order Guide - Hide "Shipping Address" "Special Instructions"

[davide_fais]

Hi All,

How can I hide field "Shipping Address" "Special Instructions" in Service Catalog Order Guide?

I've attached the screenshot for details.

Thanks

Best Regards

Davide

[Nitin_NOW]

Hello Davide

You can write a UI policy to hide these fields on your order guide

Hope this link helps you. Creating a UI Policy - ServiceNow Wiki

Regards!

[davide_fais]

Hi Nitin,

No, these aren't variables of order guide but are fields out of the box in the Checkout UI Page.

So I can use ui policy

[ajitchandragiri]

you can do that by Cart layout. Go to maintain cart layouts. Target type: browser screen, cart preview screen(two step). In widget macros, remove the special instructions macro and modify the sc_cart_view_requested_for. you will have to make a copy of this and comment out the shipping address part and add this copy of macro to widget macro and remove the default one. you will figure it out. refer https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-manag...

[Jim60]

You could use an onLoad client script in your catalog item...

function onLoad() {
   //check for Order Guide
   var getIsGuide = function(){
   var value = false;
   if (window){
   var item = $("current_item");
   var guide = $("sysparm_guide");
   value = (item && guide && item.value != guide.value);
   }
   else {
   value = g_service_catalog.isOrderGuide();
   }
   return value;
   };
   var isGuide = getIsGuide();
   if (isGuide){
   //hide the requestor info and it's container until patch comes out to fix alignment issues in portal
   g_form.setDisplay('requester_info', false);
   g_form.setDisplay('location', false);
   }
}