Service Catalog Variable - Inactive users fields not visible

[GB14]

We have modified the OOB business rule "User query" to include the inactive users. The inactive users are visible in the variable but when the end user click the reference icon it just show "record not found", and also the onchange script doesn't work for the non admins to auto fill other reference field based on the users records. 

Is there any suggestion what specify needs to be modified to show User ID and the manager field?

Thanks
G

[GB14]

Thanks Rick, I have already modified the business rule "user query". Inactive users are visible now but the OnChange script is not working when impersonating a non admin / end user. 

The OnChange script works fine and the manager field is getting filled without any issues for the admins. 

unable to find any related ACLs 

[Dr Atul G- LNG]

HI @GB14 

What is business requirement here? Please elaborate

[GB14]

@Dr Atul G- LNG 

We have a catalog item where we need to fill in the variables based on the selected INACTIVE user. Because only the name is visible the onclient script fails when the end user/nonadmin/itil users are trying to fill the request. 

Everyone can see the disabled user since we have modified the "User query" business rule but auto-fill is not working. The onchange script works fine for active users. Seems like some ACL but I cannot find it.