Service Catalog - Variable set - multi row variable set is not visible on SC_TASK

[Vineela9]

Hi All,

There is issue encountered please help to solve it.

We have Service Catalog two variable sets . when a new request submitted via using this service catalog , variable sets are not visible on SC_TASK but it is visible on RITM.

I have checked at Flow designer on "Get catalog variables" action, two variable sets are selected and not on available list side. since it is variable set , unable to make it as Global "true".

Created Catalog UI policy on this variable set to visible. but it is not working. 

Please suggest inputs. that would be appreciated. this issue came recently after cloning . earlier it is working fine as expected.

Regards,

Vineela

[Vineela9]

Hi Maddysunil,

yes verified catalog configuration to make sure it is visible and verified at flow designer , looks like all are correct. again moved back that variable set to left and again right side. but issue seems like same.

[Appanna M]

Hello @Vineela9 ,

Ref: https://www.servicenow.com/community/developer-forum/understanding-multi-row-variable-set-on-catalog...

Please Mark My Answer as Helpful and Accept as Solution, if you find this article helpful or resolves your issue.

[Vineela9]

Hi Aparna,

thanks for the suggestion , yes tried all possibilities , still issue occurs.

verified slush bucket at flow designer. it looks correct.

since it is variable set unable to make the variables as global true.

please suggest some inputs