🚀 Exploring the Future of Automation with AI Agents in ServiceNow! 🤖
💡 What are AI Agents in ServiceNow?
AI Agents are intelligent, autonomous components that can analyze data, make contextual decisions, and take actions — all within the Now Platform. They bring together GenAI, Flow Designer, and Now Assist capabilities to deliver smarter, faster automation across enterprise workflows.
🧠What is an AI Agent Workflow?
An AI Agent Workflow defines how the agent operates — from identifying intent to triggering actions and fetching information. It’s the logic that enables the agent to behave intelligently and independently. Overall, it's a business use case which defines what is the need of an AI agent and what business goals we are trying to accomplish with the help of an AI agent.
If you’re a ServiceNow Developer, Administrator, or AI enthusiast, this video will help you understand how to bring intelligence and automation together on the Now Platform.
Click here for video 👉 https://youtu.be/WvNtatnum58?si=NXujlXT_o0Uxa40s
