Service Catalog variables do not show the recurring price in the options in the service portal.
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3 hours ago - last edited 3 hours ago
I have a catalog item that has variables with a recurring price, the variables are both select boxes and checkboxes inside of a variable set. There are breaks but no containers. If i open the catalog item from the classic view by clicking on "try it" the prizes do show but if i open it in the service portal the prizes do not show.
In dev the prizes do show on both views. There has been no changes to this catalog item since January of this year. i have checked already the system properties:
glide.sc.item.cannot_show_price, glide.sc.price.display, glide.sc.use_custom_pricegenerator
Which are set up correctly and exactly the same as in dev.
Checked also the widget SC Catalog Item again there has not being changes there since 2018.
There are no client scripts or UI policies affecting it. Also per Service Catalog select box does not show the recurring price in the options in the service portal. -...I removed the "include none" option in the select box variables and this did not help.
Also did a cache.do
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an hour ago
Hello @sola2
Can you create a dummy catalog item with a single select box variable with recurring price.
If it works in both, then the issue seems to be with your catalog item's configuration
If it doesn't work, then the issue is instance specific like any property missing, instance version mismatch etc.
Hope that helps!
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40m ago
i created a dummy catalog item if i put only price if checked it shows but if i put only recurring price it doesnt show