Service Catalog visability based on users "title"

[EcFuhrmann]

I am looking for assitance with away to create a user critiera profile based on the title of a users profile. I need to only allow users with "HR" in their title under their users profile to see a form in the service catalog. Is there away to use a script to get this to work? 

[Sujatha V M]

@EcFuhrmann You can create a "User Criteria" as below in advanced section add the script to identify the title and add it to the catalog item "Available For" related list. 

checkCondition();

function checkCondition() {

    var rec = new GlideRecord('sys_user');
    rec.addQuery('sys_id', user_id);
    rec.query();
    if (rec.next()) {
        var title = rec.getValue('title');
        if (title == 'HR Executive' || title.indexOf('HR') > -1) {
            return true;
        }
    }
    return false;

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Astik Thombare]

Hi  @EcFuhrmann ,,

Please check below thread -

https://www.servicenow.com/community/developer-forum/how-to-create-user-criteria-based-on-title/m-p/...

             If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.

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Thanks,

Astik

[EcFuhrmann]

What do I do when the titles are not all the same and I want to use have it look if the title contains "HR"? These scripts are pointed to one title only. 

[Sujatha V M · Accepted solution]

@EcFuhrmann The script which I have provided validates if the title contains "HR" (indexOf) and only those users will be able to access it. 

Below is another e.g, 

   if (title.indexOf('vp') > -1 || title.indexOf('director') > -1 || title.indexOf('manager') > -1) {
        return true;
    }
    return false;
}

Note: Converted the title to lowercase and have used in above "If" condition. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.