How to create user criteria based on Title

[jituksingh]

Hi,

I need to create user criteria based on Title. I used below script and it work fine for one Title however I have to use multiple Title and when I use multiple Title it doesn't work.

var userCheck = new GlideRecord("sys_user");

userCheck.addQuery("sys_id", gs.getUserID());

userCheck.query();

if (userCheck.next()) {

if (userCheck.title.indexOf('Customer Service Supervisor'||'Triage Supervisor')>-1)
answer = true;
else
answer = false;

}

Regards,

Jitendra Singh

[Matthew Smith · Accepted solution]

Hi Jitendra

Try this which seems to work for me (remember to clear browser session after updating the User Criteria):

checkCondition();

function checkCondition() {

	var titles = ['Customer Service Supervisor','Triage Supervisor'];
	var title = gs.getUser().getRecord().getValue('title');

	for (var i=0; i < titles.length; i++){  

		if (title.toLowerCase() == titles[i].toLowerCase()) {
			return true;
		}
	}

	return false;
}

- Matt

[jituksingh]

Hi Matt,

Its working for only one Title "Customer Service Supervisor".

Regards,

Jitendra Singh

[Matthew Smith]

I re-tested in my instance and it works fine for me.

Can you check there are no extra spaces in the "Triage Supervisor" User title, that the code is re-copied as I edited it once after posting, and when impersonating users ensure you try in a new incognito window. 

- Matt

[jituksingh]

My bad. It worked. Thanks a lot!