Service Channel for Service Catalogs
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09-05-2024 08:06 AM
Hello,
I've a Service Channel Field configured for my catalog.
I want to report requests incoming through this channels.
How can I capture data/ report requests?
Is it advisable to configure channels for other catalogs as well?
Please help.
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09-05-2024 10:58 AM
Hello @Khyati Panchal1 ,
You won't be able to retrieve the service channel of your catalog from the request table, as there is no catalog field available in that table.
Even if you consider using the sc_req_item table instead of sc_request, it's still not possible because the catalog field in the item field is a glide list.
Why not simply use the contact type field that will contains the same value of the service channel of the catalog ? It’s simpler, more than sufficient, and much easier ?
Best regards,
Hajar
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09-06-2024 05:18 AM
I understand. Thank you for the clarification.
My requirement is:
I want to collect the data of the requests submitted through different service channels for reporting.
As if ; data showing how many requests are submitted through email or phone or chat , etc.
How can I do this?
