Hi @Jamesd251 ,
We were directed by ServiceNow support to check the App Logs (syslog_app_scope) where we found "Not a valid PEM pre boundary" errors. Per Cisco Support, this indicated an issue with our API Secret Key. It turns out we were not entering the "-----BEGIN EC PRIVATE KEY-----" and "-----END EC PRIVATE KEY-----" parts of the API key. We re-entered the key with the header and footer, and this time the connection went through.
As for why the connection status was stuck on "Pending" - still don't have an answer. In my opinion, if the credentials were bad then the connection should have a status of "Failure" so that you at least know that it failed and something is wrong with the setup.
I hope this helps. Our SGC is working in non-prod environments as expected at the moment, so for us it was just the API key.
