Service Graph Connector - Not Updating Target Record + logging

[anfield]

I am testing some updates to a field mapping by updating the data source for Service Graph Connector for SCCM to pull one computer (and running a test load). What I am noticing is that the update process is not working. Ive modified the target computer so that the record should get updated (manuf, model, data like that, serial and the identifying fields ive left the same), also the last hw scan is more recent in DB vs target record, but the computer doesnt get updated. The log is a little vague, it is showing unchanged for computer.

Sample: {"cmdb_sam_sw_install":{"unchanged":1},"sn_sccm_integrate_sccm_2019_computer_related":{"unchanged":1},"cmdb_ci_computer":{"unchanged":1},"cmdb_serial_number":{"unchanged":2}}

Questions:

1. Can anyone help with regards to figuring out why the update wont happen? If i delete the computer it does an insert no problem.

2. How to enable detailed logging for this? 

                a) Set sys_properties value to Verbose: glide.cmdb.logger.source.identification_engine (I dont see anything in the sys_logs table, or any more detailed data in the staging table record itself either

                b) selected verbose checkbox on the computer id robust import set transformer screen also - not seeing where or what type of log that generates, but that didnt seem to make a difference to see more detailed data in the staging table record itself either.

Checked the sys_object_source table, and I can see a record with the same resource id, and it does seem to have a match for the target computer. 

Thanks

[Ankit_97]

I am also facing a similar issue, the error message I am getting is - {"cmdb_sam_sw_install":{"unchanged":1},"cmdb_ci_computer":{"mergedPartialPayloads":1,"incomplete":1,"errors":1},"cmdb_key_value":{"incomplete":1,"errors":1},"cmdb_serial_number":{"inserted":1}}.

I have made changes in the data source query and checked the details coming in the staging table, but when I run the robust map, data is not populated in the cmdb_ci_computer table.

Please let know if there is any way to troubleshoot this.

[Jim Silvius]

Have you had any luck finding a solution to this?

[Ankit_97]

I am also facing the same issue. The error I am getting is -  {"cmdb_sam_sw_install":{"unchanged":1},"cmdb_ci_computer":{"mergedPartialPayloads":1,"incomplete":1,"errors":1},"cmdb_key_value":{"incomplete":1,"errors":1},"cmdb_serial_number":{"inserted":1}}.

Please let know how to troubleshoot this

[BhupeshG]

Have you had any luck finding a solution to this?