Service Interruption: Instance is Unavailable

[ASaiSurya]

Hi,

I am getting the following error-  "Service Interruption: This instance is unavailable" when I try to login in to my instance Service Interruption: This instance is unavailable. my instatnce id is " https://dev342456.service-now.com  

please solve the issue ASAP

[Dr Atul G- LNG · Accepted solution]

Hi @ASaiSurya 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG · Accepted solution]

Hi @ASaiSurya 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[ASaiSurya · Accepted solution]

Thank you, Dr. Atul, for the clear explanation. I’ll wait for a day and check if my instance comes back online. Appreciate your help!