Service Mapping Questions

[BoHyun Jung]

1. Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)
A. Quickly identifies any recent incidents that occurred on components of the impacted service.
B. Narrows down possible affected components when a service is impacted.
C. Helps reduce the number of unplanned changes in a customer environment.
D. Helps pinpoint code errors after a faulty application is identified.
E. Quickly identifies any recent changes performed on components of the impacted service.

2. Which of the following are methods used to initiate discovery on a service? (Choose three.)
A. Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.
B. Map multiple services by importing entry points from a CSV file.
C. Map a single service defined by configuring an entry point.
D. Map services suggested by the discovery of MID Servers in an enterprise.
E. Map services based on Assets stored in the CMDB.

Can you give me the correct answer and a detailed explanation?

[Ratnakar7]

Hi @BoHyun Jung ,

let's go through the questions one by one.

Question 1:

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

A. Quickly identifies any recent incidents that occurred on components of the impacted service. B. Narrows down possible affected components when a service is impacted. C. Helps reduce the number of unplanned changes in a customer environment. D. Helps pinpoint code errors after a faulty application is identified. E. Quickly identifies any recent changes performed on components of the impacted service.

Correct Answers:

• B. Narrows down possible affected components when a service is impacted.
• C. Helps reduce the number of unplanned changes in a customer environment.
• E. Quickly identifies any recent changes performed on components of the impacted service.

Explanation:

• B. Narrows down possible affected components when a service is impacted:

  • Service Mapping helps identify dependencies between services and their underlying components. When an incident occurs, knowing which components are part of the impacted service helps in narrowing down the root cause.

• C. Helps reduce the number of unplanned changes in a customer environment:

  • By understanding the relationships between services and components, Service Mapping reduces the risk of making changes that could impact other services unintentionally during incident resolution.

• E. Quickly identifies any recent changes performed on components of the impacted service:

  • During incident resolution, knowing recent changes to components can be crucial. Service Mapping can help identify any recent configuration changes to the components of the impacted service.

Question 2:

Which of the following are methods used to initiate discovery on a service? (Choose three.)

A. Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise. B. Map multiple services by importing entry points from a CSV file. C. Map a single service defined by configuring an entry point. D. Map services suggested by the discovery of MID Servers in an enterprise. E. Map services based on Assets stored in the CMDB.

Correct Answers:

• B. Map multiple services by importing entry points from a CSV file.
• C. Map a single service defined by configuring an entry point.
• D. Map services suggested by the discovery of MID Servers in an enterprise.

Explanation:

• B. Map multiple services by importing entry points from a CSV file:

  • You can provide a list of entry points (business application or transaction) in a CSV file, and Service Mapping will use these to initiate the discovery of multiple services.

• C. Map a single service defined by configuring an entry point:

  • You can manually configure an entry point to define a specific service and initiate the discovery process for that service.

• D. Map services suggested by the discovery of MID Servers in an enterprise:

  • MID Servers are used for discovery. Service Mapping can suggest services based on the discovered MID Servers in an enterprise.

Thanks,

Ratnakar

[Harish Bainsla]

hi for 1 question answer are

B. Narrows down possible affected components when a service is impacted.

• Service Mapping helps visualize the dependencies and relationships between different components of a service, making it easier to identify and narrow down the possible affected components during an incident.

C. Helps reduce the number of unplanned changes in a customer environment.

• By providing a clear understanding of the dependencies within a service, Service Mapping helps reduce the risk of making unplanned changes that could impact the service.

E. Quickly identifies any recent changes performed on components of the impacted service.

• Service Mapping can track and display recent changes to the configuration items (CIs) associated with a service, aiding in the investigation of incidents and changes.

Therefore, the correct answers are B, C, and E.

2nd question 

The correct answers are:

B. Map multiple services by importing entry points from a CSV file.

• Service Mapping allows you to define entry points in a CSV file and import them to initiate the discovery of multiple services. This method is useful when you want to map several services at once.

C. Map a single service defined by configuring an entry point.

• You can configure an entry point to define and initiate the discovery of a single service. This method is suitable when you want to focus on mapping a specific service.

D. Map services suggested by the discovery of MID Servers in an enterprise.

• MID Servers play a role in the discovery process, and Service Mapping can suggest services based on the discovery of MID Servers. This method is beneficial when you want to discover and map services based on the presence of MID Servers.

[Alok Kashyap]

Question 1

A. Quickly identifies any recent incidents that occurred on components of the impacted service:

• During incident resolution, it's crucial to understand the context of the current issue. Service maps can provide visibility into past incidents that have affected the same service components. This allows the incident responders to quickly assess whether the current incident is related to previous issues and understand any recurring patterns or underlying problems.

B. Narrows down possible affected components when a service is impacted:

• Service maps depict the relationships and dependencies between different components of a service. When an incident occurs, the service map helps in pinpointing which components are directly or indirectly related to the impacted service. This narrows down the investigation scope, enabling faster identification of the root cause and reducing resolution time.

E. Quickly identifies any recent changes performed on components of the impacted service:

• Service maps can track and display recent changes made to the components of a service, such as configuration changes or updates. During incident resolution, knowing about recent changes helps in understanding potential causes or triggers for the incident. It allows incident responders to assess whether recent modifications could have contributed to the issue, facilitating faster troubleshooting and resolution.

Overall, these benefits highlight how service maps provide valuable insights and context during incident resolution, helping incident responders to effectively identify, analyze, and resolve issues impacting services in a timely manner.

[Alok Kashyap]

Question 2 

The methods used to initiate discovery on a service include:

B. Map multiple services by importing entry points from a CSV file.

• This method allows you to specify multiple services by importing their entry points from a CSV file, providing flexibility and scalability in initiating discovery.

C. Map a single service defined by configuring an entry point.

• This method involves configuring an entry point to define a single service for discovery, allowing for targeted and focused discovery efforts.

E. Map services based on Assets stored in the CMDB.

• This method utilizes assets stored in the CMDB (Configuration Management Database) to initiate discovery on services, leveraging existing information and relationships within the CMDB to identify and map services.

Therefore, the correct choices are B, C, and E.