Hi,
I created a Record Producer and mapped it to a custom table. I also created a new view named "Service Portal" and added a Variable Editor. On the platform view, all variables are visible (as shown in the screenshot below).
However, when I open the same record on the Service Portal, it shows “No variables associated with this record.”
I also referred to this link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715845
and confirm that the questions/variables are visible in the related table.
Can someone please help me understand how I can display these variables on the portal form?
Portal uses different setup than the backend so I think you need to do it from Standard Ticket Configuration table.
Take the example of sc_req_item and build your own version for your custom record.
The variables are displayed using the Variable Summarizer which you can see on sc_req_item is added under a Tab configuration:
