Service Now: Emails regarding an incident are coming through (And they are duplicated) .

[nameisnani]

Hi Team ,

Service Now: Emails regarding an incident are coming through (And they are duplicated) .
Attached emails came through to me(caller) even the incident has been resolved many hours ago. (And it was already promoted)

These many emails got triggered

Notification

Who will receive is caller .

How to fix this issue . can anyone please help me here 

Thanks in advance

[Sid_Takali · Accepted solution]

Hi @nameisnani Yes just make a change in condition only.

Please make my answer Correct/Helpful,

Regards,

Siddharam

[Sid_Takali]

Hi @nameisnani I don't why it's behaving like that but I would suggest you to change the Notification trigger condition to Major Incident State Changes To Proposed.

Regards,

Siddharam

[nameisnani]

Hi @Sid_Takali 

I hope if we changes also . There will be no much more difference, please correct me if I wrong here .

[Sid_Takali]

Hi @nameisnani yes There will be no much more difference but the notification will trigger only once when Major Incident State Changes To Proposed . It you make it Major Incident State Is Proposed then it will trigger notification every time when record is updated. I hope you are getting my point.

Please make my answer Correct/Helpful,

Regards,

Siddharam

[nameisnani]

Okay @Sid_Takali  . 

Let me try once