Service Now Integration using REST

[manju5]

Hi,

I am passing the impact and urgency value from one instance to another instance using Rest integration but it is not updating in second instance. Could anyone help me please.

Thanks,

Manjunath

[Omkar Kumbhar]

Hello @manju5 ,

Can you please share your script. also, please in which instance what script you have written.

Also, did you checked the Authentication if it is working fine. 

Test the rest message via postman tool.

Thank you,

Omkar

[manju5]

Hello @Omkar Kumbhar ,

I am passing the short description and description both are updating to another instance but impact and urgency is not updating and Authentication is working fine.

Thanks,

Manju

[Omkar Kumbhar]

@manju5 Are you passing the backened values of impact and Urgency?

[manju5]

I am passing the dynamic value like "impact":"${impact}", 

In Business rule like request.setStringParameter('impact', current.impact);   I am passing like this but it's not updating.