Service Offering Mandatory for Technical or Business Service

Piyush Dwivedi
Tera Contributor

Issue is, when i am selecting technical service in "Service" field of Change form then after submitting the Change record the "Service offering" field getting mandatory automatically as per my expectations.

further to this when i am changing Service in "Service" field as Non Technical or Business service and then againing clicking update the change record then it's not allowing me since Service offering is mandatory,

I am try Dot walk UI Policy.

so, can we have a solution for this where Service offering gets optional once we select no Technical or Business service?

 

 

1 ACCEPTED SOLUTION

Define a client script for the incident table, as you have for the change_request table. The same Script Include can be used by any number of client scripts. You can copy the client script and just change the table from 'change_request' to 'incident'. 

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21 REPLIES 21

Define a client script for the incident table, as you have for the change_request table. The same Script Include can be used by any number of client scripts. You can copy the client script and just change the table from 'change_request' to 'incident'. 

@Bert_c1 Thanks for the support, Appreciated your support & prompt response.

It means alot. TTTTHHHHAAANNNKKK YOUUUU!!!!