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Service Operation Workspace- Customisation/Configuration

Ginia
Tera Contributor

In service operation workspace, I want to customize the "view all" card under requestor information panel. Currently, it shows based on opened for user present as caller in INC table or requested by in change request and other tables. I tried to update the filter and save it. But every time I reload the page, it is defaulted to the original one.

 

I want to make sure when I click on the "view records", it shows me all the active records on various table. How can I achieve this?

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