Service Operation Workspace - I want to move the related list one after the other (separate tabs)

[Kiruthika J]

Hi All,
I want to move the related list of interaction or all table from vertical to horizontal.

I have gone through below community post but I'm not sure after going to  sn_sow_record.SOWRouteUtil and clicked create implementation and how to proceed further.

https://www.servicenow.com/community/next-experience-blog/service-operations-workspace-showing-relat...

Thank you !!

[Dr Atul G- LNG]

Hi @Kiruthika J 

Being a BPC, I would say let’s just go with this. The reason is that it’s primarily about UI-built configuration. If your team has a good grasp of the UI build flow, they can complete the work. Even if there’s a 1% deviation, I would suggest educating the users and continuing to use the same approach.

[Kiruthika J]

you mean not go-ahead with the customization?

[Dr Atul G- LNG]

Hi @Kiruthika J 

My recommendation is yes, do not go for customization.

[Ankur Bawiskar]

@Kiruthika J 

why not stick to OOTB UI and train agents about this?

With this you need not handle any customization

If you still want to do then you can check any OOTB Record page variant where it's showing as separate tab and then repeat for your

See in CSM workspace the INC/Case has related records as separate tab, see how that's implemented

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