Service Operation Workspace- SOW

keerthana10
Tera Contributor

‎06-03-2025 04:33 AM

Hi Experts,

 

In service operation workspace incident form i want if i create new incident selecting business service field should be auto populate Assignment group . i checked in my instance 

 

Image 1(1322) : this functionality working fine 

Image 2: this functionality not working , so please help me on this how to fix this,

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-03-2025 04:55 AM

Hi @keerthana10 

Are you using an Assignment lookup or a script?

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keerthana10
Tera Contributor
In response to Dr Atul G- LNG

‎06-03-2025 05:31 AM

Hi @Dr Atul G- LNG ,

I am using onchange clint script (global)

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to keerthana10

‎06-03-2025 09:09 AM

sorry mate, i did not see any issue here. @Sandeep Rajput  @AshishKM any inputs

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎06-03-2025 05:59 AM

@keerthana10 

you didn't share the script and the client script configuration screenshot

Also what debugging did you perform?

Since your client script is global it should work for workspace view as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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