service Operation Workspace

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01-27-2025 05:39 AM
Hello Team,
Is dependent field work in Service operation workspace or not?
I am facing issue in Service operation workspace where dependent field is not working properly. If i am putting dependent field as reference field and using some condition in reference qualifier?
It is working properly in the RITM table and is not working correctly in the Service operation workspace.\
Regards,
Alok Gupta
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01-27-2025 06:13 AM
It would really help if you shared what you did to make it dependent.
And do you mean that it works on RITM in core UI and not on SOW, or do you mean it works on RITM on SOW and not in antoher form?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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01-27-2025 06:17 AM
Hello Mark,
Yes it worked for RITM UI but not working in the SOW.
I have used dependent field in the config dictionary to make field dependent and used reference qualifier with custom table.
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01-27-2025 06:15 AM
is it for some variables or some field.
Please share the ref qualifier applied with screenshots, scripts etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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01-27-2025 06:42 AM - edited 01-27-2025 06:44 AM
Hello Ankur,
I have created a custom field in the Ritm table.
Regards,
Alok Gupta