Service Operations Workspace - close incident tab lets you close without filling mandatory fields

[Rajini2]

SOW - From the interactions record, you create incident, and when you close this incident tab, it lets you close without filling out mandatory fields.  Has anyone addressed this?

We need a check for mandatory fields before closing the incident tab, like the Save button. Or any other better solution?

[nataliya_b]

even you click on create incident, incident record is not created yet.

user needs to click save - save it and user cannot save without populating mandatory fields

if user closes the tab without saving, record is not created

do you want user to enforce saving it?

[Rajini2]

No, Incident record is created once you click "Create Incident".

[nataliya_b]

yes, that's right

possible solution: replace ootb "create incident" with your custom one

in sys_declarative_action_assignment implemented as client script

 g_aw.openRecord('incident', '-1');

[Rajini2]

I am not familiar with this one, can you guide me?