Service Operations Workspace - Highlight or add Icon next to Caller in List View

[Daniel Arnold]

I'm trying to see if there's a way to add a VIP icon or highlight the user's name for the "caller" field in list view if the caller is a VIP. I was able to accomplish this before in native UI using a field style, but I have not been able to find a way to do this in workspace. In workspace, I am able to highlight with a label next to the caller field in the form using the highlighted values table, but this doesn't impact list view.

[SANDEEP DUTTA]

Hi @Daniel Arnold ,

On the workspaces, we hae something called as Field Decorators, which can be used to reach your requirement !!

[Dr Atul G- LNG]

Hi @Daniel Arnold 

No action is needed here; just ensure the VIP flag is set to true on the user record, and it should display like this.”

[Ankur Bawiskar]

@Daniel Arnold 

you need to use UX Highlighted values

check this link on how to do that

Service Operations Workspace (SOW) - How to add a VIP Flag? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Daniel Arnold 

Hope you are doing good.

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