Service Operations Workspace - how to change the mandatory asterisk color to red?

Rajini2
Mega Sage

SOW - right now the mandatory fields are showing black asterisk, I want to change it to red. Is this possible?

 

Rajini2_0-1713976201454.png

 

1 ACCEPTED SOLUTION

Robbie
Kilo Patron
Kilo Patron

Hi @Rajini2,

 

You'll actually find that the asterisk and associated field border is red when the field is not populated - informing the user that an input is required.

Once a mandatory field is populated however, the asterisk then turns to black/grey highlighting the fact that a user can progress in the form submission and process.

You'll also notice, with the example screen shot you've provided, the state of the record is Closed. Therefore, all fields will be greyed out and read-only.

 

This is intended behavior. Try opening up a new record and view the same field similar to the below screenshot.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 

Thanks, Robbie

 

Screenshot 2024-04-24 at 17.55.50.png

View solution in original post

2 REPLIES 2

Robbie
Kilo Patron
Kilo Patron

Hi @Rajini2,

 

You'll actually find that the asterisk and associated field border is red when the field is not populated - informing the user that an input is required.

Once a mandatory field is populated however, the asterisk then turns to black/grey highlighting the fact that a user can progress in the form submission and process.

You'll also notice, with the example screen shot you've provided, the state of the record is Closed. Therefore, all fields will be greyed out and read-only.

 

This is intended behavior. Try opening up a new record and view the same field similar to the below screenshot.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 

Thanks, Robbie

 

Screenshot 2024-04-24 at 17.55.50.png

Those colors only appear for existing records, however, not on a brand-new record until the user tries to submit. Can the colors on brand-new records be configured?

DrewCarpenter_0-1729692215286.png