Service organization field is not available on Customer service case form layout

RahmatSharH · ‎06-19-2025

Hi All,

Service Organization & Requesting Service Organization fields are not available on customer service case form layout. Can anyone suggest which plugin is needed for these fields to avail in the form layout.

Thanks in Advanced!

Dr Atul G- LNG · ‎06-19-2025

Hi @RahmatSharH

Try adding them via the form layout on the form. I don’t think any plugin is needed.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

RahmatSharH · ‎06-19-2025

Hi @Dr Atul G- LNG,

fields are not available on the form layout itself.

Dr Atul G- LNG · ‎06-19-2025

Hi @RahmatSharH

Try to repair the CSM core plugin once. It must show actually.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************