We have several requests where users must attach an excel or word document before submitting the item. I tied to add the ticket attachment widget to the Approval form but it does not show any attachments. I'm guessing this had to do with the approval form being on the sys_approval table and the attachment is on the sc_req_item table. What code would need to be updated to if I were to clone the attachment widget to pull the attachment associated with the approval for from the sys_approval table?
So I created a business rule to copy the attachment to the approval record. Do you know if there is a way in the Service Portal to make it so they cannot delete or edit the attachment?
