service portal can't select the next button for order guide.

[P_8]

Hi Everyone,

I am facing this issue in Madrid release.

When the order guide form loaded from portal i can see the warning message in console as ""UI Script does not return an object: Conditional Focus".

Again after filling all the details, the next button is not getting redirected to further steps. Everytime i click the next button i can see the warning in console as "(g_form) [NOACTION] Could not find UI Action: submit".

As part other community discussions i changed the g_form.setValue('description', desc.toString());  but still the same issue persists.

could you please suggest any workaround for this issue.

[AnirudhKumar]

Here's a fresh perspective I got today, folks.

When you search for your order guide in a search bar, and select from the search result dropdown, it will open up your order guide. But you will notice from the URL that the page is 'sc_cat_item', meaning ServiceNow renders the catalog item page for your order guide and therefore buttons don't work.

Whereas if you search for your order guide from its designated category, and then select it, it opens up in the 'sc_cat_item_guide' page, the right page to show order guides. Now everything renders properly. The same is true if you search for your order guide in the search bar, then press enter, and from the 'search' page select your order guide, that works too.

So it's really a search results/redirect issue - nothing related to Validation Scripts or Request Method option.

Atleast, that was the case for me today!

Hope something works out for you 🙂