Service Portal Catalog Client Script Issue

doernbrackc · ‎12-29-2016

What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user who does not have the snc_external role then hide the field. I removed the ! because doing so implies that the user who has the external role should not see the field. When doing this and testing with an internal user the internal user sees the field. However, a user with the snc_external role is also seeing the field. What is the problem?

doernbrackc · ‎12-29-2016

Our developer seems to have figured this out. Looks like a GlideAjax script is needed. To be honest I don't really follow the script so if anyone would like to attempt to explain it I would appreciate it.

function onLoad() {

//Type appropriate comment here, and begin script below

var aj = new GlideAjax('GetInternalExternalCSM');

aj.addParam('sysparm_name','getExternal1');

aj.getXMLAnswer(fun);

//Type appropriate comment here, and begin script below

function fun(answer)

{

var obj = JSON.parse(answer);

if(obj.internal == true)

{

g_form.setReadOnly('u_internal_external',false);

g_form.setMandatory('u_internal_external',true);

}

else if(obj.external == true)

{

g_form.setVisible('u_internal_external',false);

}}

}

View solution in original post

drjohnchun · ‎12-29-2016

Can you replace the whole IF statement with this and try:

g_form.setDisplay('u_internal_external', !g_user.hasRole('snc_external'));

Hope this helps.

Please feel free to connect, follow, mark helpful / answer, like, endorse.

John Chun, PhD PMP

Winner of November 2016 Members' Choice Award

doernbrackc · ‎12-29-2016

I tried that but the external user still sees the field.

drjohnchun · ‎12-29-2016

Can you then try

g_form.setDisplay('u_internal_external', !g_user.hasRoleExactly('snc_external'));

You may also try confirming the roles first by adding this before the setDisplay() line above:

alert(g_user.hasRole('snc_external'));

alert(g_user.hasRoleExactly('snc_external'));

Abhinay Erra · ‎12-29-2016

Use else and set the display to true. Add this to the code

else{

g_form.setDisplay('variable name', true);

}