Service Portal Catalog Client Script Issue

doernbrackc · ‎12-29-2016

What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user who does not have the snc_external role then hide the field. I removed the ! because doing so implies that the user who has the external role should not see the field. When doing this and testing with an internal user the internal user sees the field. However, a user with the snc_external role is also seeing the field. What is the problem?

doernbrackc · ‎12-29-2016

Our developer seems to have figured this out. Looks like a GlideAjax script is needed. To be honest I don't really follow the script so if anyone would like to attempt to explain it I would appreciate it.

function onLoad() {

//Type appropriate comment here, and begin script below

var aj = new GlideAjax('GetInternalExternalCSM');

aj.addParam('sysparm_name','getExternal1');

aj.getXMLAnswer(fun);

//Type appropriate comment here, and begin script below

function fun(answer)

{

var obj = JSON.parse(answer);

if(obj.internal == true)

{

g_form.setReadOnly('u_internal_external',false);

g_form.setMandatory('u_internal_external',true);

}

else if(obj.external == true)

{

g_form.setVisible('u_internal_external',false);

}}

}

View solution in original post

drjohnchun · ‎12-29-2016

The snippet I provided earlier covers both true and false conditions and it still didn't work - there may be something else going on.

Abhinay Erra · ‎12-29-2016

Got you! I was under the impression that this is an onChange script.

doernbrackc · ‎12-29-2016

Yeah that didn't work. Could there be some policy or rule which is overriding the Catalog Client Script? Where would I begin to look?

drjohnchun · ‎12-29-2016

What did you see in the alert boxes? both TRUE?

doernbrackc · ‎12-29-2016

Sorry, not sure what you mean by alert boxes. Only been in SN for 2 months and scripting very little.