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05-31-2025 06:36 AM
Service Portal Catalog Items: Hide Attachment
How to hide out of box attachment in service portal.
I tried hiding the attachment by configuring the catalog item, but it is still visible on the form.
Please suggest this
Solved! Go to Solution.
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05-31-2025 03:14 PM
Hi @rajeshraji1
It looks like a cache issue. Also, make sure to tick this option in all items where you want to hide it. Clear the cache, then check again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-31-2025 03:14 PM
Hi @rajeshraji1
It looks like a cache issue. Also, make sure to tick this option in all items where you want to hide it. Clear the cache, then check again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-01-2025 01:11 AM
Hi @Dr Atul G- LNG , I have cleared the cache but also same issue .
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06-02-2025 09:18 AM
Hi @rajeshraji1
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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