Service Portal consoleError

[kailashthiyagar]

I m getting this error in the console while trying to access the catalog item in the service portal. This occurs in PRD environment but works fine in stage/TEST/Dev

amb.MessageClient [INFO] >>> connection exists, request satisfied

js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_58_PDT_2017&c=33_354:11973 TypeError: Cannot read property 'description' of undefined

This is the line

$scope.data.sc_cat_item.description = $sce.trustAsHtml($scope.data.sc_cat_item.description);

[kailashthiyagar]

By default if i access the /sp_config?id=sc_cat_item, i m getting this error

DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337

File: sp_config

HTML1300: Navigation occurred.

File: sp_config

HTML1504: Unexpected end tag.

File: sp_config, Line: 1, Column: 299

HTML1504: Unexpected end tag.

File: sp_config, Line: 1, Column: 413

HTML1504: Unexpected end tag.

File: sp_config, Line: 1, Column: 476

HTML1504: Unexpected end tag.

File: sp_config, Line: 1, Column: 533

HTML1504: Unexpected end tag.

File: sp_config, Line: 1, Column: 592

DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337

File: sp_config

amb.MessageClient [INFO] >>> connection exists, request satisfied

TypeError: Unable to get property 'description' of undefined or null reference

    at api.controller (eval code:5:2)

    at invoke (https://optumdev2.service-now.com/scripts/js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_5...)

    at $controllerInit (https://optumdev2.service-now.com/scripts/js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_5...)

    at nodeLinkFn (https://optumdev2.service-now.com/scripts/js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_5...)

    at compositeLinkFn (https://optumdev2.service-now.com/scripts/js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_5...)

    at publicLinkFn (https://optumdev2.service-now.com/scripts/js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_5...)

    at render (https://optumdev2.service-now.com/scripts/js_includes_sp.jsx?v=02-24-2017_1059&lp=Fri_Oct_06_20_23_5...)

    at load (https://optum

[SanjivMeher]

And if you comment below line, you dont see this issue?

$scope.data.sc_cat_item.description = $sce.trustAsHtml($scope.data.sc_cat_item.description);

[kailashthiyagar]

when i do preview of my widget, its not appearing.. do u think its something with scope or access r some configuration change?

[SanjivMeher]

I wish you could have reproduced it on Non-Prod environment and it would have been easier. I remember using trustAsHtml and it had some problem so I had to remove it. I think it was not refreshing if I change the content. In your case, I have a feeling the description is either coming blank or $scope issue.

In server script, try storing it in a different variable. like data.description = data.sc_cat_item.description;

And in Client Controler script use

$scope.data.description = $sce.trustAsHtml($scope.data.description);

Also in HTML change

1.               <div ng-if="::data.description" class="wrapper-md b-t">  
2.                   <div ng-bind-html="::data.description"></div>  

The other option is not use trustAsHtml. Just show the data as it is in description.

[Bharat23]

Did you figure out the root cause or solution. I am also facing something similar.