Service portal copy permalink does not show custom widget on knowledge article page
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01-23-2024 10:06 AM
After clicking on copy permalink and opening the copied URL in new tab does not show custom widgets.
In attached screenshot More Information is a custom widget which is not shown after clicking copy permalink
Server Side script
var sys_id;
if($sp.getParameter('sysparm_article')) {
var articleGR = new GlideRecord('kb_knowledge');
sys_id = articleGR.getValue('sys_id');
}
var id = $sp.getParameter('sys_kb_id')||$sp.getParameter('sys_id') || sys_id;
var kbViewModel = new global.KBViewModel();
kbViewModel.findKnowledgeById(id);
#serviceportal #copypermalink #knowledgemanagement
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