Hi Experts,
When a published Knowledge Article receives a rating of 1 or 2, a feedback task should be created.
I have implemented a Business Rule, and the feedback task is getting created successfully.
However, the created feedback task is not appearing under the Feedback Task related list in the Knowledge Article form.
BR:
Could you please check and help resolve this issue?
Thanks.
Hi @kkeerthan
No customization is required here. Deactivate your custom BR for your requirement.
OOB following system properties available:
1. glide.knowman.feedback.enable_actionable_feedback_for_rating //[Create actionable feedback task when an article is rated at or lower than this value. 0 or no value indicates that actionable feedback tasks are not enabled for Rating type feedback.
2)glide.knowman.feedback.enable_actionable_feedback_for_helpful //[Create actionable feedback task when an article is marked as not helpful.
[Note: This property is applicable to portal and workspace only.] // OOB default value = false
3) glide.knowman.feedback.enable_actionable_feedback_for_flag //[Create actionable feedback task when an article is flagged.
[Note: This property is applicable to portal and workspace only.] // OOB default value = false
Now for your requirement - in above rating system properties -> Add value as 1 and save it.
Before the Change ->Result: Before the change whenever you were giving the low rating->it will throw Thank you message , if you refresh the page-> you can see nothing saved.
After the Change ->Result:
You will get following popup, to give low rating. once submitted , Feedback task gets generated.
Next you can see ->entry added into kb_feedback_task
