[Service Portal] Customise the timeout popup on Service Portal

[Wasif]

There is a system property- 'glide.amb.session.timeout.multisso_custom' which if made 'true' will throw a popup on the Service portal after the timeout occurs (controlled by 'glide.ui.session_timeout') on the Service Portal.

Refer: 'timeout popup on Service portal with custom message.png'

From investigation, we know that the message on this popup can be modified by creating a system UI Message with key as 'Your session has expired. Please login to pickup where you left off.'

However, seems this entire popup data is coming from an iFrame with url ending as 'amb_login'do'.

Except from the message in the popup, we are not able to tweak the button behavior or do anything to this popup modal.
Additionally the behavior of the button changes if its clicked within few seconds to minutes and not sure how to control it.

If clicked within few seconds- it simply resumes the session. If however clicked after a longer time, it redirects to SSO login (but to a default SSO and not to the Service Portal SSO) and we are not able to identify how to control it.

What we want is more clarity on this piece of OOTB functionality and how can we customise/ control it.

PS: We have Multi SSO enabled

[Wasif · Accepted solution]

Just for the record,
We raised a case with ServiceNow for this modal, and we were looking at customization of this modal wrt the look and feel, Internationalization and the behavior of the modal when being popped up in the Service Portal vs the Platform UI...

There was a glitch in the internationalization of the modal in San Diego and Tokyo, even though the Ui messages were there for different languages, it was not taking- however on Utah they have resolved the internationalization for this modal, but was half-cooked- the modal heading is still hardcoded english- they Support team has opened up a PRB to address it.

On the UI front ie changing the look n feel, it was commented by the ServiceNow support that the modification code of this modal is wrapped in the product code and hence not available for customization.

On the difference in behavior in Platform and Service Portal- they mentioned it is as-is behavior and may not change unless they receive more grievances from other customers...

So in a nutshell, only the message and the internationalization can be tweaked, but nothing else for this timeout modal 

[Mohith Reddy]

Hello Wasif,

Is it possible to customize the button present in this modal?

Thanks.

[Wasif]

Based on our discussion with SN team and some POC at our end, that code is not available outside SN for customization