Hi all,
Trying to make it a bit easier for navigation between REQ/RITM for the end users via the Service Portal.
Our users seem to have some dificulty finding their RITM details when they head into a REQ. so I would like to edit the requested Items widget that displays this info.
How it is by default:
How I would like it: (edited with Chromes Inspect feature)
my javascript is non existent (looking to work on it I swear), so not sure where I should be making the changes? Below is the server script (default Requested Items widget). I have created a copy of the widget.
// populate the 'data' variable provided by caller
(function() {
var gr = new GlideRecord("sc_req_item"); // does ACL checking for us
gr.addQuery("request", $sp.getParameter("sys_id"));
options.secondary_fields = options.secondary_fields || "";
options.secondary_fields = options.secondary_fields.split(",");
if (options.order_direction == "asc")
gr.orderBy(options.order_by);
else
gr.orderByDesc(options.order_by);
if (options.maximum_entries > 0)
gr.setLimit(options.maximum_entries);
gr.query();
data.actions = [];
data.list = [];
while (gr.next()) {
if (!gr.canRead())
continue;
if (gr.getRowCount() == 1)
data.conversation_title = gr.request.getDisplayValue() + " - " + gr.getValue("short_description");
var record = {};
record.sys_id = gr.sys_id.getDisplayValue();
if (options.image_field) {
record.image_field = gr.getDisplayValue(options.image_field);
if (!record.image_field)
record.image_field = "/noimage.pngx";
}
if (options.display_field)
record.display_field = gr.getDisplayValue(options.display_field);
record.secondary_fields = [];
options.secondary_fields.forEach(function(f) {
record.secondary_fields.push(getField(gr, f));
});
if (options.sp_page_dv)
record.url = "?id="+options.sp_page_dv+"&table="+options.table+"&sys_id="+record.sys_id+"&view=sp";
else
record.url = "";
record.stage = gr.getValue("stage");
// get appropriate Stage choices for this requested item
var cl = new GlideChoiceList();
GlideController.putGlobal("answer", cl);
GlideController.putGlobal("current", gr);
sc_req_item_stageGetChoices();
record.cl = JSON.parse(cl.toJSON());
data.list.push(record);
}
if (gr.getRowCount() > 1)
data.conversation_title = gr.request.getDisplayValue() + " - " + gr.getRowCount() + " items";
function getField(gr, name) {
var f = {};
f.display_value = gr.getDisplayValue(name);
f.value = gr.getValue(name);
var ge = gr.getElement(name);
f.type = ge.getED().getInternalType()
f.label = ge.getLabel();
return f;
}
})();
Hi Lars, Thank you for the solution!
I just followed this as my requirement is same.Unfortunately widget is failing due to error.
Hi cbester
Thanks for the guidance! however still issue with displaying all the states as it is showing only current and previous states not the future stages. Can you please help me with the entire code just to check what i am missing.
