Service Portal does not show 'Activity stream' to an user with no roles

[Sourabh Saha1]

I have a catalog item which in turn generates RITM record. This record requires approval from a business user who has no roles. So, when I impersonate the user, user gets the below view. It does not show the activity logs or attachment provided in the RITM. User with Admin role and another specific role is able to see the activity stream and attachment.

https://yourInstanceName.service-now.com/sp?id=approval&table=sysapproval_approver&sys_id=10a657621b7ff7002d3eea8dee4bcbf0

Req

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[Ankur Bawiskar]

Hi,

That user should have write access to that table i.e. RITM then only attachment will be shown

Regards

Ankur