Service Portal (Error: Access is denied.)

xiaix
Tera Guru

‎12-13-2016 04:46 AM

For some Internet Explorer users, the Service Portal is completely blank and never loads.   This is what they see in the debug console.

Any suggestions?

find_real_file.png

find_real_file.png

find_real_file.png

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4 REPLIES 4

xiaix
Tera Guru

‎12-13-2016 04:50 AM

When I click this link:


find_real_file.png



It shows:



find_real_file.png




Not sure if that has any significance.


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alvantan
Mega Contributor

‎02-06-2017 10:54 PM

I encounter the same problem in my instance.


temporary workaround is the Uncheck "Enable Protected Mode"


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jarlands
Kilo Explorer

‎04-06-2017 01:04 AM

Hi David,



Was the issue resolved? Go the same case  


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xiaix
Tera Guru
In response to jarlands

‎04-10-2017 07:48 AM

Yes, we discovered that this is an issue with our company's Group Policy.   It turns out the ServiceNow is not added as a "Trusted Site" in our Internet Explorer group policy push.   Our user's can't manually add it either as GP also prohibits this setting from being set/changed.  



The only option we have is to use any browser BUT Internet Explorer (where GP can't touch).   I swore off IE/Edge years ago so I never personally ran into the issue.   The more you stay away from Microsoft the better experience you'll have.


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